Refund policy

Tinytold is operated by Augmentic AB. Payments are processed by Stripe, and refunds are returned through Stripe to the original payment method.

30-day money-back guarantee

If you're not happy with your Tinytold subscription, you can request a full refund within 30 days of the original order date. This applies to first-time purchases of monthly and yearly plans.

A Single Book is a one-time purchase, not a subscription. The guarantee above describes monthly and yearly plans; if a Single Book payment is refunded or disputed, any unused book credit from that purchase is removed from your account. A book already made with it stays in your library.

How to request a refund

Write to us through our contact form with the email address you used at checkout, or your receipt, and we'll process the refund for you. Your receipt email also links to your billing details.

When refunds are processed

Once approved, the refund is returned to the original payment method. Most refunds appear within 5–10 business days, depending on your bank or card issuer.

After the 30-day window

After 30 days we generally do not offer refunds for change of mind, but you can cancel at any time from your account and your subscription will not renew. If something goes wrong on our side (for example a billing error or an extended service outage), contact us and we'll do the right thing.

Your statutory rights

Nothing in this policy affects your statutory consumer rights, including any cooling-off or withdrawal rights you may have under the law of your country of residence.

Contact

Augmentic AB · contact form